5-Star Secrets: 5 Tips for Getting Excellent Reviews as an Airbnb Host
Why rent your property when you could potentially double your revenue by becoming an Airbnb host? This has become a hot topic for real estate owners around the globe, especially since Airbnb has hosted over 260 million travelers within the span of a few years.
So what’s the secret? How do you become a reputable Airbnb host? Some would say it’s all in the details, like offering welcome packs and creating a warm and comforting environment with an electric essential oil diffuser. But we’re getting ahead of ourselves!
Let’s go step-by-step through the secret formula for receiving 5-star reviews as an Airbnb host.
Create a Seamless Process
From the moment your guests decide to book their next trip, it’s important that you make the process as streamlined as possible. Welcome your guests ahead of time and clearly communicate the important information.
For instance, have you found that your property can be difficult to find for travelers? Explain any confusing directions that Google maps may fail to cover and let guests know what they should expect to encounter once they arrive. For example, if there’s a special trick to opening the gate, let your guests know this ahead of time to eliminate frustration or delays.
Provide the Best First Impression
Considering parts of your favorite travel experiences can help you come up with ways to make a great impression on your guests. Reflect back on your most memorable traveling experiences. What sets those moments apart from the rest? Was it a hand-written note welcoming you to your stay? Was it a list of highly recommended restaurants and attractions nearby?
Cleanliness should also be a top priority. Clean your property in great detail. Nothing is more off-putting than finding a previous guest’s leftovers in the refrigerator or trash in the bin. So, if you want to avoid receiving awful Airbnb reviews, this is one of the most important steps!
Complimentary Is Key
Nothing makes a guest feel more at home than having access to complimentary items that they may have forgotten in a rush. Consider placing a welcome basket with a note in the entryway to your property. Include things such as toothbrushes, shampoo, conditioner, and soap. If you are looking to go the extra mile, you may decide to include some local delicacies.
Offer Top-Notch Customer Service
Throughout your guests’ stay, consider sending a message to check in and ensure that there are no issues that need to be addressed. If you want to establish yourself as a 5-star host, you’ll want to address guest issues and requests in a timely manner. If the situation requires expert assistance, bring in a professional as quickly as possible. As always, maintain open communication with your guests.
Show Your Appreciation
Once your guests have departed, it is important to show your gratitude for their decision to stay at your property. Plan on sending a check-out message approximately five hours after their departure. Let them know that it was your pleasure to host them and that they are welcome back during any future travel plans.
Also, commend guests for taking care of the property and leaving it in great shape. Allowing your guests to feel welcome and appreciated will keep you at the top of their list when booking their next trip.
Be a 5-Star Airbnb Host
By thinking of your guests and anticipating their needs, you can leave a positive impression and generate excellent reviews that attract new travelers. With the tips above, you are well on your way to being the next 5-star Airbnb host and enhancing the vacation experience for your guests.